What to do if your PTV Route Optimizer license is about to expire

If you receive a warning that your PTV Route Optimizer license is about to expire, this is a standard notification prompting you to renew your license. Follow the steps below to complete the renewal process.

Steps to renew your license

1. Locate your license file on the machine where PTV Route Optimizer is installed. The file is typically found at: C:\PTV\Client<version>\smartour.license.ptv Replace <version> with the version you are using (for example, 2024.1).
2. Attach the license file to an email or support request.
3. Send the license file to your PTV support representative.
4. Once your support representative receives the file, they will update your license and send you a confirmation.

Notes

• The warning is informational and does not mean your license has already expired.
• If you are unsure of your installation path, check your system's program files directory or contact your IT administrator.
• If you do not have a support representative's contact details, reach out through the PTV support portal.