Symptom

A route exported from PTV Route Optimiser ST  does not appear in the Axylog portal despite being correctly exported from ROST. The export completes without error, but the orders/trips are missing from the Axylog interface. Users can see the route in PTV Route Optimiser ST but it is not visible in Axylog.

Cause

The "Hauler" checkbox is selected when sending the route to Axylog. When this checkbox is enabled, the orders are dispatched in a different format than the standard "Pickup" format, causing them to be unrecognized or rejected by the Axylog system. As a result, the route is sent but does not appear in the Axylog portal.

Resolution

Step 1 – Verify that the "Hauler" checkbox is deselected in PTV Route Optimiser ST before sending routes to Axylog.

Step 2 – If a route has already been sent with the "Hauler" checkbox enabled, remove monitoring from Axylog first.
 

Step 3 – Ensure the route is sent in the standard format (without the "Hauler" flag selected).

Step 4 – Re-send the route to Axylog.

“Activate monitoring” via context menu.

The route will now appear correctly in the Axylog portal as soon as it is re-sent with the correct settings. The issue is resolved when orders from the re-sent route are visible in the Axylog interface.

Related articles

• What do I need to bear in mind when transferring trips to PTV Axylog? – http://support.smartour.de/2025.1/en-GB/TourOpt/Content/FAQ/FAQ_Axylog.htm