Does the issue affect only one user or multiple users?
- If only one user is affected, the issue is often related to:
- local settings
- user permissions
the specific workstation
If multiple users are affected, the cause is often related to the system or an integration.
- If only one user is affected, the issue is often related to:
Many issues occur after changes to the system.
- Please check whether:
- a configuration change was made in PTV Route Optimiser
- a system update was installed
an interface or integration was modified
- If changes were made, note:
- what was changed
- when the change was implemented
- which components or systems were affected
- Please check whether:
This information can be helpful during further analysis.