PTV Route Optimiser ST General Troubleshooting

1. Does the issue affect only one user or multiple users?

    

   • If only one user is affected, the issue is often related to:
     • local settings
     • user permissions

     • the specific workstation

        

   • If multiple users are affected, the cause is often related to the system or an integration.

      

2. Many issues occur after changes to the system.

    

   • Please check whether:
     • a configuration change was made in PTV Route Optimiser
     • a system update was installed

     • an interface or integration was modified

        

   • If changes were made, note:
     • what was changed
     • when the change was implemented
     • which components or systems were affected

This information can be helpful during further analysis.