Dear Valued Customer,
We would like to inform you about an upcoming change to how support requests are handled.
Going forward, we are transitioning our customer support communication from email to our dedicated support portal. This change will take effect 30 days after this announcement, giving you time to familiarize yourself with the new
process before it becomes mandatory.
What this means for you:
During this 30-day transition period, you can continue to reach out via email as usual. At the same time, we encourage you to start using the support portal, which is already available to you.
After the transition period ends, support requests will need to be submitted through the portal rather than by email.
Benefits of using the portal:
• Clear overview of the status of all your requests
• Faster routing to the right support team
• Complete history of your tickets in one place
How do I raise and find tickets in the new Helpdesk Portal?
https://support.ptvlogistics.com/hc/en-001/articles/25406262062748-How-do-I-raise-and-find-tickets-in-the-new-helpdesk-portal
If you have any questions about this change, our support team is happy to help.
Best regards,
Your PTV Logistics Support Team
Comments
0 comments
Article is closed for comments.