Trips Appearing as Split After Service Upgrade (PTV ROST ↔ PTV Axylog)

Starting 6 April, we will upgrade several PTV Axylog services to improve how vehicle profile information is synchronised between PTV ROST and PTV Axylog.

Customers using PTV ROST 2024.1 with a patch level below Patch #7 may see unexpected behaviour after the upgrade.

Issue

After the update, trips that include a return to depot may appear as two separate trips in PTV Axylog.

Affected Versions

• Affected: PTV ROST 2024.1, Patch < #7
• Not affected:
  • PTV ROST 2024.1 Patch #7 (released 25 February 2025)
  • PTV ROST 2025.1 and later

Cause

Older ROST versions handle return‑to‑depot trips in a way that becomes incompatible with the updated Axylog services.

Resolution

Update to one of the following versions:

• PTV ROST 2024.1 Patch #7
• PTV ROST 2025.1 or later

Once updated, trips will display correctly as a single trip in Axylog.

Need Help?

If you need assistance checking your version or applying the update, please contact PTV Support.