Billing: Why do I need to enter my payment details again?

Overview

We have moved our subscription billing to a new system. Your contract stays exactly as it is. You will simply see a new customer number and new invoice numbers.

Unfortunately, existing SEPA direct debit mandates could not be transferred to the new system. If you paid by direct debit, please enter your payment details once more in the PTV Logistics customer portal.

The email you received about this was sent by PTV Logistics GmbH and is genuine.

Steps

1. Open the customer portal: 👉 https://customer-portal.myptv.com/login
2. Enter the email address associated with your subscription and click Send Verification Code.
3. You will receive a verification code by email. Enter this code in the portal.
4. Add your payment method and save it.

What happens next

• When you add SEPA direct debit, we charge EUR 1.00 to verify your IBAN/BIC. This amount is refunded automatically within 8–10 business days.
• As soon as a valid payment method is stored, open invoices are collected automatically. You don't need to make a separate bank transfer.
• If your access was blocked because of an open invoice, it will be unblocked once the payment has been collected.

Please note

• No code received? Please check your spam folder and make sure you used the email address associated with your subscription.
• Need a copy of an invoice? See: https://support.ptvlogistics.com/hc/en-001/articles/31257921840540
• Still need help? Submit a request below – our billing team will be happy to help.