Report a Map or Routing Error

Applies to: PTV Navigator G2 customers reporting a map data or routing error to support.

To get an issue fixed as quickly as possible, please include the details below when you contact us. What we need depends on the type of issue.

Map data error

If PTV Navigator G2 is showing something incorrect on the map — a wrong street name, a missing road, an incorrect turn restriction, etc. — please include:

• Address — at least the city and street where the issue occurs
• Description — what's wrong, and what you'd expect instead

Routing error

If PTV Navigator G2 calculated a route that's incorrect or unsuitable, please include:

• Start — the starting address or coordinates
• Destination — the destination address or coordinates
• Vehicle profile — the vehicle profile that was active when the route was calculated
• Screenshot — route info — on the route overview, tap the (i) info button and screenshot that view; it captures most of the relevant route information in one shot
• Screenshot — affected section — a screenshot of the map showing the specific part of the route where the issue occurs
• Description — what's wrong with the route, and what you'd expect instead