The PTV AI Assistant is your on‑demand assistant built directly into our Help Centre. It helps you quickly find relevant articles, troubleshoot common issues, and get guidance.
This article explains where to find the bot and how to use it effectively.
📍 Where to Find the Assistant
You can access the PTV AI Assistant on any page within this category.
When you first open the category the assistant will open automatically. You are then free to close and open it by simply clicking the chat icon in the lower‑right corner of your screen.
💬 What You Can Ask the Assistant
The Assistant can help with topics such as:
- How‑to guidance for PTV products
- Troubleshooting steps
- Product configuration tips
- Links to relevant documentation
- Common questions answered instantly
Just type a question as you would normally.
📨 If You Still Need Help
If the assistant cannot fully answer your question, it will give you the option to create a support ticket.
This ensures you always reach the support you need.