How to Troubleshoot and Resolve Issues with User Visibility and License Assignment in PTV Map&Guide - Next Generation

Managing user accounts and license assignments effectively is crucial for seamless operations within PTV Map&Guide - Next Generation. Below, we provide troubleshooting steps for two common issues: users not appearing in the user management interface and licenses seemingly unavailable for assignment.

Issue 1: User Not Showing Up in User Management or Unable to Assign License

A pending user invitation can prevent users from appearing in the user list or block the assignment of licenses. To address this issue:

1. Navigate to the "Invite Users" section to check for any pending invitations.

2. Look for the affected user's pending invite. If their invitation is still unresolved, delete the invitation.

3. Send a new invitation to the user. Ensure they open the invite link and sign in with their email address and password.

This will ensure the user becomes visible in the system, and licenses can be assigned.

Issue 2: User and License Data Not Updating Correctly in User Management

Sometimes, user and license counts displayed in user management may be outdated or incorrect. As a first troubleshooting step:

1. Clear your browser data (cache and cookies) for all time.

2. Refresh user management and repeat the action to see if the displayed information updates accurately.

Best Practices for User Management Troubleshooting

• Always verify the invitation status in case of user visibility issues.

• Clear the browser’s cache regularly to avoid display errors in user management.

• If issues persist after following these steps, consider contacting PTV Map&Guide support for further assistance.

By following these steps, you can proactively resolve common user visibility and license assignment issues, ensuring smoother operations in PTV Map&Guide - Next Generation.