Resolution

Fastest way is a helpdesk ticket via https://support.ptvlogistics.com/

Please share the info

• which specific API you use
• what error / behavior you get (compared to the behavior you expected)
• and a copy of your API request

Do NOT share API keys with us or players who do not need access to the services through your identity.
Instead consider to provide the subscription code of your account. 

If we need further details we will let you know.